Privacy Policy

1. Introduction

2WKD Collectives respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share information when you visit our website, create an account, place an order or subscribe to our newsletter.

We aim to handle personal information in accordance with applicable privacy laws, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

2. Information we collect

Depending on how you use our website, we may collect:

• Contact information, such as your name, email address and telephone number.
• Account information needed to create and manage your customer account.
• Order information, including items purchased, delivery address, order status and relevant transaction records.
• Newsletter subscription preferences and email communication records.
• Technical information, such as browser details, device information and website usage data, where collected.

Please do not send us passwords or payment card details by email.

3. How we use your information

We may use personal information to:

• Create and manage customer accounts.
• Process orders, payments, deliveries and returns.
• Send order confirmations, account messages and service updates.
• Send newsletters where permitted and manage unsubscribe requests.
• Respond to questions and provide customer support.
• Protect the website, prevent fraud and maintain security.
• Meet applicable legal, tax and record-keeping obligations.
• Improve the shopping experience where appropriate.

4. Lawful processing

We process personal information only where we have an appropriate lawful basis, such as fulfilling an order or contract, complying with a legal obligation, protecting legitimate interests where permitted, or obtaining consent where required.

5. Payments and service providers

We may share relevant information with trusted service providers that help us operate the website, host data, send emails, process payments, deliver orders and maintain security. These providers should receive only information needed for their services.

Payments may be handled by an external payment provider. Your payment information is subject to that provider's own privacy and security practices. We do not intend to store full payment card details on this website.

We do not sell personal information. We may disclose information when required by law or when necessary to protect our rights and users.

6. Cookies and website analytics

Our website may use essential cookies or similar technologies to support core functions, security and your shopping session. Analytics technologies may also be used to understand website usage and improve performance.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required, we will seek consent before using non-essential cookies or similar tracking technologies.

7. Security and data retention

We use reasonable technical and organisational measures intended to protect personal information against loss, unauthorised access, disclosure or misuse. No online system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal record-keeping obligations. Information is deleted, destroyed or de-identified when it is no longer needed, where appropriate and legally permitted.

8. Your privacy rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where appropriate, or information about how your information is used. You may also object to certain processing or withdraw consent where processing relies on consent.

You can unsubscribe from marketing emails using the unsubscribe instructions in the message. This does not prevent us from sending necessary service messages about your account or orders.

9. International processing

Some service providers may process or store information outside South Africa. Where this occurs, we will take steps required by applicable law to ensure that the transfer is permitted and that appropriate protections are in place.

10. Children's privacy

Our website is not intended to encourage children to provide personal information without the necessary authorisation. If you believe a child has provided personal information unlawfully, contact us so that we can review the matter.

11. Changes to this policy

We may update this Privacy Policy when our practices or legal obligations change. The latest version will be published on this page with its updated date.